IGNOU Helpline Number 2026: Student Support, Admissions and iGRAM
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For general IGNOU student enquiries, call the Student Service Centre at 011-29572513 or 011-29572514. If your question is about a specific problem, such as a hall ticket that will not open or an assignment mark that has gone missing, the relevant department or centre is a better place to start. IGNOU publishes head office numbers and regional centre contacts in the same directory. Open the official IGNOU contact directory.
Keep your application reference or enrolment number nearby before you call. The right one depends on whether you are still applying or already studying. It also helps to write down the course code, session and the exact message you saw on the portal. You can then explain your issue without looking through several screens while you are on the phone.
IGNOU helpline numbers by department
Use the table to choose a number based on what you need help with. The IGNOU contact page lists head office hours as 9:30 a.m. to 6:00 p.m., Monday to Friday. If you are calling a regional centre, check that centre’s own website for its office hours and any local notices. The telephone exchange is a starting point when you need help locating the right office.
| What you need help with | Office or service | Phone number |
|---|---|---|
| General student enquiries | Student Service Centre | 011-29572513, 011-29572514 |
| Online admission or application enquiries | Student Registration Division | 011-29571528 for online admission, 011-29571301 or 011-29571302 for admission enquiries |
| Exam form, hall ticket or entrance test | Student Evaluation Division | 011-29572209, 011-29572202, 011-29532088 |
| Assignment marks | Student Evaluation Division | 011-29571319 |
| Printed study materials | Material Production and Distribution Division (MPDD) | 011-29572008, 011-29572012, 011-29572013 |
| Issuance of a degree certificate | Student Evaluation Division | 011-29572224, 011-29535438 |
| Help finding a head office department | IGNOU telephone exchange | 011-29571000 |
These numbers come from IGNOU’s official contact directory. The same page lists separate lines for project marks, practical marks, transcripts and certificate verification. If you need one of those services, look up its exact listing before calling. See the full IGNOU head office and regional centre directory.
Where to get help with IGNOU admission
Start with the admission account you used to apply. Check the current application status, the programme and session, and any message about documents or payment. If you still need assistance, contact the Student Registration Division and give your application reference. Explain which step you reached. A question about uploading a document needs different information from a query about a payment entry or a pending application.
For example, if your payment receipt is available but the application still shows an earlier status, note the date of payment and the status text. Keep the receipt and application reference ready for the official support team. If your question concerns a local admission process or the centre assigned to you, look up the relevant regional centre as well. Read the eCampus guide to checking IGNOU admission status.
Who to contact about hall tickets, marks and books
Exam form and hall ticket problems
Use the exam form and hall ticket contacts in the table when you encounter a problem with either of those services. Have your enrolment number, programme and Term-End Examination session ready. If a course is missing from a hall ticket, check the exam form acknowledgement and note the exact course code. Tell the office which record shows the course and which page is missing it. That gives the staff a specific discrepancy to look up.
Missing assignment marks or grade card entries
For a missing assignment mark, find your submission acknowledgement and the exact course code. Ask your study centre whether the assignment was evaluated and whether the marks were forwarded. IGNOU’s marks transmission page can help you check for an evaluated record. If your centre confirms that it sent the mark and the grade card is still blank, follow up with your regional centre or the assignment marks contact. Open IGNOU’s marks transmission page.
Printed study material that has not arrived
Check the official dispatch status for your session before calling MPDD. If you have a tracking number, keep it with your enrolment number and course list. For a partial delivery, identify the missing course code and block number. Say whether you received a parcel with only part of the set or whether the whole delivery is still outstanding. Check IGNOU’s session-wise study material status.
How to find your IGNOU regional centre contact number
Look for the regional centre named in your student or admission record. Then open IGNOU’s contact directory and find that exact centre in the regional centres list. This matters in places where IGNOU has more than one office. Delhi, for example, has separate entries for Delhi 1, Delhi 2 and Delhi 3. Use the centre shown in your record when you look up the number, even if another office is closer to where you live.
Your study centre is also useful for local academic questions, such as counselling sessions or assignment receipt. Your regional centre can help direct a query about your student record or an issue involving the centres it oversees. If you are unsure which office has the record, tell the Student Service Centre your programme, session and the name of the centre assigned to you. Find your IGNOU regional centre’s official number.
How to raise and track a grievance through IGNOU iGRAM
If you are a registered IGNOU student and need a written record of an unresolved issue, open iGRAM, the university’s grievance portal. Choose the option for a new query or grievance, then select the category and subject that best fit the issue. Describe what happened, which office you already contacted, and what you need checked. A short description that identifies one course or application is easier to follow than a long message covering several unrelated problems.
After submitting, keep the reference the portal provides and use its tracking option to check for a response. If you are still an applicant and do not have an IGNOU enrolment record, use the admission contacts for your application query. The iGRAM page also lists [email protected] for more information about grievances. Open IGNOU’s iGRAM portal.
What to have ready before contacting IGNOU support
| Your situation | What to keep handy |
|---|---|
| You are applying for admission | Application reference, programme, mode, admission session and the message shown in the application. |
| You are already enrolled | Enrolment number, programme code, regional centre and the course code if the query concerns one subject. |
| You are following up after making a request | The earlier reference, the date you contacted IGNOU and the response you received. |
Start the conversation with the issue and the result you need. For example, if a mark is missing, you could say that you checked the grade card, give the course code and ask whether the evaluation record has been received. If a deadline is close, give its date so the person handling the query has the context. For a portal error, note the last step you completed and whether the issue happens when you sign in, open the form or submit it.
After the call, make a short note of the date and what the office asked you to do. If you are referred to another centre, include that detail in your next message. You can then explain what has already been checked. Keep the related receipt or application acknowledgement in the same folder so you can find it if a staff member asks for a copy.
When you use a screenshot, crop it to the error or status message and leave out unrelated information. Use the contact details in IGNOU’s directory or on your regional centre’s official website.
Frequently asked questions
1. What is the main IGNOU student helpline number?
The official directory lists 011-29572513 and 011-29572514 for the Student Service Centre. Start there if you are unsure which office handles your question.
2. What is the IGNOU helpline for online admission?
IGNOU lists 011-29571528 for online admission support. It also lists 011-29571301 and 011-29571302 for admission enquiries. Keep your programme, session and application reference ready if you have started applying.
3. When can I call the IGNOU head office?
The official contact page lists office hours of 9:30 a.m. to 6:00 p.m., Monday to Friday. Check local hours separately if you are calling a regional or study centre.
4. What can I do if nobody answers the IGNOU helpline?
Check whether the directory lists another number for the same issue or whether your regional centre can assist. Registered students can submit an unresolved issue through iGRAM and use the reference to track it.
5. Which IGNOU number should I call about missing assignment marks?
The head office assignment marks contact is 011-29571319. For a missing entry, ask your study centre whether it evaluated and forwarded the mark, then keep that information handy when you follow up.
